Regular Business Hours:
Monday - Friday 8:00 am - 5:00 pm

Customer Service: (859) 578-9898
After-Hours Emergency Number: (513) 244-9016

Infinity.Link Questions:Infinity.Link Tech Support
General Questions:NKWD InfoLine

Bottled Water Requests: (859) 578-9898 x.2109
Drinking Water Quality Reports & Speaker Requests: (859) 441-0482

Customer Service Fax: (859) 578-5456
Administration Fax: (859) 442-0665

Public Service Commission Hotline: (800) 772-4636
U.S. EPA Safe Drinking Water Hotline: (800) 426-4791

Main Office:
2835 Crescent Springs Road, Erlanger, Kentucky 41018

Drop Boxes:
2835 Crescent Springs Road, Erlanger
Aqua Drive, Cold Spring
1045 Eaton Drive, Fort Wright
5225 Taylor Mill Road, Taylor Mill

Mail Payments To:
P.O. Box 188190, Erlanger, Kentucky 41018-8190

Mail Correspondence To:
P.O. Box 18640, Erlanger, Kentucky 41018-0640

For directions to our Treatment Plants, please call:
Fort Thomas Treatment Plant: 859-441-0482
Memorial Parkway Treatment Plant: 859-441-0763
Taylor Mill Treatment Plant: 859-655-6561