If your service has been disconnected you can make your payment online but you MUST notify our Customer Service Department at (859) 578-9898 to have your service reconnected. You will need a valid payment confirmation number to schedule your reconnection—this number will be provided to you after you submit your payment. A service fee of $25 will be charged for all reconnections. An additional fee of $15 will be charged for any reconnection made between 5:00 p.m. and 9:00 p.m. No reconnections will be made after 9:00 p.m.

Online payments do not extend time for payments on any past due amounts. Partial payments will be processed but will be subject to delinquent action if not paid in full by the due date. If you cannot pay your entire bill by the due date you MUST contact Customer Service to make a payment arrangement.